ecocamel

From managed hosting to dedicated digital support

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The Challenge

Ecocamel is a manufacturing company with a very clever proposition - a patented shower head design that increases water flow while reducing the amount of water and energy used, delivering a satisfying power shower that is cheaper to run and better for the environment.

The company has consumer-facing ecommerce sites in the UK and the US, through which it sells its own Jetstorm brand products, plus a range of other showerheads and accessories. When the hosting contract ran out for both websites, Ecocamel was on the lookout for another provider.

Services
  • Service Desk Management
  • Managed Hosting
  • Content Management

The Solution

Our relationship with Ecocamel began when the company decided to switch to our managed hosting service. With our own dedicated hosting infrastructure, we were able to improve on what their previous provider had offered with a 100% uptime guarantee, along with automated baand 24/7 data recovery. 

As their ecommerce sites are integral to Ecocamel’s business, the enhanced level of speed, resilience and performance we were able to promise gave the company extra peace of mind that their main sales channels would always function well and customers would get a high quality experience. 

SUPPORT & MANAGED SERVICES


Once we had taken over hosting of their websites, Ecocamel also asked us about our support services. After explaining what we could provide in addition to managed hosting, they signed a monthly retainer covering technical support, too. Under this flexible arrangement, we now offer assistance with all aspects of their digital infrastructure - their websites, emails, content management, bug fixes, configuring updates etc. 

With clear SLAs in place, Ecocamel now has the added reassurance that anything web related, be it updating product listings or resolving technical issues, will be handled within a specified timeframe by our skilled and dedicated service desk team.

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